eZ Services Network
With your enterprise subscription you get access to the eZ Services Network which is a mix of human and cloud-based services that you may purchase. With our new eZ Services Network concept we have already established a systematic maintenance cycle for our Enterprise customers and 24 x 7 phone support. Our partners and customers around the globe have now access to world-class Service Levels and can close agreements in accordance to the business criticality.
The eZ Services Network offering includes:
installation monitoring and health reports on installations.
usage statistics and content organization support via a new established services interface. Odoscope web analytics is part of the subscription fee for Gold and Platinum subscribers.
our cloud-based recommendation service can be accessed by enterprise subscribers
access to best practices via vendor installation audits. eZ Professional Services team checks on demand if customizations are in line with vendor recommendations.
monthly CMS newsletter insights with market trends, recommendations and best practices.
access to site and security audits. eZ Publish offers access to specific site consistency and security checks via selected partners at preferred rates.
access to stress test environments. A load-test for sites with high volume requirements before going live is highly recommended. The testing facilities will be provided at affordable rates.
Furthermore the eZ Services Network includes:
enterprise installation services via eZ Network
the eZ Service Portal - the "my page" of your eZ Publish installation that gives you access to the details of your enterprise agreement and access to other services
an Upgrade Kit with a more automated approach to upgrading eZ Publish has also been introduced in 4.6 to make it a simpler and more automatic task. The Upgrade Kit has migration guidelines and a tool-set to migrate sites from eZ Publish 4.x versions to eZ Publish 4.6 and detailed guidelines help to speed up migrations while minimizing the risk.
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